About us

Our aim is to provide a friendly, personal and efficient service, coupled with a range of highly competitive products and total financial security.

At all times we will pursue the concept of mutuality by balancing the interests of both investing and borrowing members as equitably as possible within the framework of market forces.

The Monmouthshire Building Society was established in Newport in 1869 to meet the needs of the local people. The Society operates through a network of branch and agency offices covering the M4 corridor from the town of Chepstow in the east, to Swansea in the west.

Founded as a mutual organisation we believe that this form of corporate status has stood the test of time and is as effective today as it has ever been. We are a totally independent regional Building Society and endeavour to apply true mutual principles to all our affairs.

Monmouthshire Building Society is authorised and regulated by the Financial Services Authority (FSA), and this can be confirmed by using the FSA Register link (under Related Links) and entering the registration number 206052.

We are also members of the Building Societies Association and Council of Mortgage Lenders.

We are members of the Financial Services Compensation Scheme.

Details of our customer satisfaction and complaints procedures are available and complaints that we cannot resolve may be referred to the Financial Ombudsman Service.