Christmas Opening Hours - Branches, Agencies, Mortgage Advice Line & 'My Accounts' Service

16 December 2014

christmas 2013

Branch Opening Hours

The Society's opening hours across our branches during the festive period are as follows:

• Monday 22nd December – open 9.00am to 5.00pm*
• Tuesday 23rd December – open 9.00am to 5.00pm*
• Wednesday 24th December – open 9.00am to 12.30pm
• Thursday 25th December – all branches closed
• Friday 26th December – all branches closed
• Saturday 27th December – normal Saturday opening hours
• Sunday 28th December – all branches closed
• Monday 29th December – open 9.00am to 5.00pm*
• Tuesday 30th December – open 9.00am to 5.00pm*
• Wednesday 31st December – open 9.00am to 5.00pm*
• Thursday 1st January – all branches closed
• Friday 2nd January – normal opening hours resume

*Some branches close at 4.45pm

5.00pm - Caldicot, Caerleon Road, Cwmbran, Newport (HO) and Swansea
4.45pm - Birchgrove (Cardiff), Chepstow, Handpost, Monmouth, Risca and Usk

Agency opening hours during this period may differ so please check with your local agency office.

Phone Support - Mortgage Advice

From Wednesday 17th December until Friday 2nd January, the mortgage advice phone line will only be open until 5.00pm during weekdays. Operational hours over the festive period are as follows:

• Monday 22nd December – open 9.00am to 5.00pm
• Tuesday 23rd December – open 9.00am to 5.00pm
• Wednesday 24th December – open 9.00am to 12.30pm
• Thursday 25th December – phone line closed
• Friday 26th December – phone line closed
• Saturday 27th December – open 9.00am to 4.00pm
• Sunday 28th December – phone line closed
• Monday 29th December – open 9.00am to 5.00pm
• Tuesday 30th December – open 9.00am to 5.00pm
• Wednesday 31st December – open 9.00am to 5.00pm
• Thursday 1st January – phone line closed
• Friday 2nd January – open 9.00am to 5.00pm
• Saturday 3rd January – open 9.00am to 4.00pm
• Sunday 4th January – phone line closed
• Monday 5th January– normal operating hours (9.00am to 8.00pm) resume

‘My Accounts’ Service

The Society’s ‘My Accounts’ service will be closed from 12.30pm on Christmas Eve until Monday 29th December and will also be closed on New Years Day.

Withdrawal requests received after 11.00am on Christmas Eve will be processed on 29th December, requests received after 2.00pm on New Years Eve will be processed on Friday 2nd January.

We would like to wish all our customers a very Merry Christmas and a Happy New Year.


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