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Established in Newport in 1869 to help local people build homes, we now help people across Wales and England buy properties and save for their future.
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The form below is for new payment holiday requests only. Please do not complete this form to request a payment holiday extension. If you are already on a payment holiday, we will write to you at the end of your payment holiday period outlining your next steps. Once you have received your letter, you can let us know how you would like to proceed by submitting our Payment Holiday Next Steps form.
If the impacts of Coronavirus (COVID-19) mean you may require additional support with your mortgage payments, please check your eligibility and complete the application form below. 

How long will it take to get mortgage payment support?

We aim to review your application for mortgage payment support and inform you of the outcome within 3 working days, but this could take slightly longer due to the unprecedented demand. If your application is successful, we will provide you with documentation outlining your payment schedule. 

Due to the amount of time required to process your application and cancel Direct Debits, please be aware that if your next mortgage payment is due within 10 days of submitting this form, this payment will be taken as normal. Any support given will apply from the following month's payment, however be assured you will still receive the full three month's support. 

If your next mortgage payment is due within 10 days and you cannot afford to pay, please call us.

We kindly advise that you avoid calling us unless the situation is an emergency and you cannot make a mortgage payment that is due within the next 10 days. As you can imagine, our phone lines are extremely busy at the moment, and we want to make sure our members in the most urgent need can get through to us.

Once you submit the form you will receive an email confirmation, if you have received this confirmation (check your junk if not) please be assured that we have received your application and we will get back to you as soon as we possibly can.

Thank you for your patience and understanding, we recognise that this is a stressful and worrying time for many of our members. Please be assured that we'll do our best to support you at this difficult time.

Who is eligible for mortgage payment support?

Support is available for borrowers whose mortgage:

  1. Is for their personal residential property, and their ability to make repayments has been impacted by the coronavirus (COVID-19)
  2. Is for a buy-to-let property where the tenant has been impacted by the coronavirus (COVID-19) and this has affected the payment of rent. Support will be given on the understanding that support will be given to your tenant.

What options are available?

Option 1 - Reduced payments

If you cannot make your full mortgage payments due to the impacts of COVID-19, but you would be able to pay a lesser amount, you can apply for reduced payments. This may involve not paying some of your capital and/or interest over the three month period, depending on how much your payments are reduced by. If you wish to reduce your payments to the equivalent of interest only, please let us know in the description box of the form below.

Option 2 - Payment holiday (deferment)

This means you will not make a payment for three months. During this time interest on your mortgage will continue to accrue.

To assess which option is most suitable for you we ask that you consider the following:

  1. Call the Money Advice Trust 0800 138 7777, National Debtline 0808 808 4000 and/or Business Debtline 0800 197 6026 to ensure that you are claiming all benefits that you are entitled to.
  2. Review your insurance policies for income support available.
  3. If self-employed, call your bank or visit their website. Support is available which may be more appropriate for your circumstances, and may have less of a long-term impact on your mortgage.

Please note at the end of the 3 month period we will contact you to discuss how accrual of payments will be repaid.

Any information you provide in the form below will be used in accordance with our privacy policy.

Mortgage Payment Support Application Form

This can be found in My Accounts or on other correspondence from the Society