How long will it take to get mortgage payment support?
We aim to review your application for mortgage payment support and inform you of the outcome within 3 working days, but this could take slightly longer due to the unprecedented demand. If your application is successful, we will provide you with documentation outlining your payment schedule.
Due to the amount of time required to process your application and cancel Direct Debits, please be aware that if your next mortgage payment is due within 10 days of submitting this form, this payment will be taken as normal. Any support given will apply from the following month's payment, however be assured you will still receive the full three month's support.
If your next mortgage payment is due within 10 days and you cannot afford to pay, please call us.
We kindly advise that you avoid calling us unless the situation is an emergency and you cannot make a mortgage payment that is due within the next 10 days. As you can imagine, our phone lines are extremely busy at the moment, and we want to make sure our members in the most urgent need can get through to us.
Once you submit the form you will receive an email confirmation, if you have received this confirmation (check your junk if not) please be assured that we have received your application and we will get back to you as soon as we possibly can.
Thank you for your patience and understanding, we recognise that this is a stressful and worrying time for many of our members. Please be assured that we'll do our best to support you at this difficult time.
Who is eligible for mortgage payment support?
Support is available for borrowers whose mortgage:
What options are available?
Option 1 - Temporary period of interest only
This means your payments will be reduced during the three month period to cover the interest only element of your mortgage. Whilst you will be repaying the interest due, you will not be reducing the capital balance.
Option 2 - Reduced payments
If you cannot make your full mortgage payments due to the impacts of COVID-19, but you would be able to pay a lesser amount, you can apply for reduced payments. This may involve not paying some of your capital and/or interest over the three month period, depending on how much your payments are reduced by.
Option 3 - Payment holiday (deferment)
This means you will not make a payment for three months. During this time interest on your mortgage will continue to accrue.
To assess which option is most suitable for you we ask that you consider the following:
Please note at the end of the 3 month period we will contact you to discuss how accrual of payments will be repaid.