Accessibility Statement

Monmouthshire Building society is committed to ensuring digital accessibility for people with disabilities. We are continually improving our content and online experience for everyone and are applying the relevant accessibility standards.

The Web Content Accessibility Guidelines (WCAG) defines requirements alongside the Equality Act 2010. The guidelines help designers and developers to improve accessibility for people with disabilities. Under the current WCAG 2.2 guidelines this website is fully accessible, usable and understandable for most people with or without disabilities.

If you need additional support with reading this website, there are some ways to change your settings which may help:

1. Customise your device – AbilityNet provides simple guides to help make your device easier to use, you can filer by condition, symptom or impairment AbilityNet
2. Adjust your browsing experience – If you’re finding it difficult to click controls, access videos and interpret text customise WCAG have some useful advice on the site

Relay UK

We use the Relay UK phone service for members who have little or no hearing, or people with speech difficulties who want to telephone us.

This service is run and regulated by BT and is a three-way phone call between a hearing or speech-impaired person, a hearing Relay Assistant, and the Society. The system supports the person calling with a Relay Assistant who ‘relays’ the conversation between each person on the call.

Relay UK can be accessed by calling 18001 followed by the telephone number or by downloading the app.

For more information on how the call works visit Relay UK