This privacy policy sets out how Monmouthshire Building Society uses and protects any information that you give us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Links within this website to external websites are not covered by our Privacy Policy.

By continuing to use this site you are considered as understanding and agreeing to the contents of this policy.

Use of your Personal Data

Information you give us will be used by us to provide and manage your account. The information may be used by the Society and its subsidiaries for its own use in respect of marketing, business analysis or similar purposes. Unless you choose otherwise you consent to being informed of other products and services by post, telephone or electronic means.

We will keep your information after your account is closed. If it is necessary to the running of your account, essential information about your account may be given to others. Information may also be given to people acting as our agents, who will keep it confidential.

Before we provide services or finance to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.  

We will process and share the personal data you have provided, we have collected from you, or we have received from third parties. This may include your:

  • name
  • date of birth
  • residential address and address history
  • contact details such as email address and telephone numbers
  • financial information
  • employment details
  • identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address
When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested. We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if:

  • our processing reveals your behaviour to be consistent with that of known fraudsters or money launderers; or
  • is inconsistent with your previous submissions; or
  • if you appear to have deliberately hidden your true identity.
You have rights in relation to automated decision making: if you want to know more please contact us using the details above.

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services and financing you have requested, or we may stop providing existing services to you. A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you.

Your personal data is protected by legal rights, which include your rights to:

  • object to our processing of your personal data;
  • request that your personal data is erased or corrected;
  • request access to your personal data.
For more information or to exercise your data protection rights, or if you have any other queries, please contact us using the contact details above. If you are unhappy about how your personal data has been used please refer to our complaints policy. You also have a right to complain to the Information Commissioner's Office, which regulates the processing of personal data.

As part of your mortgage application we share and process your data with National Hunter, a fraud prevention agency. Their website can be found here.

Under the Data Protection Act 1998 ( you have a right of access to your personal data held. Upon payment of a single fee, we will give you a description of the data, the purpose for which it is processed and to whom it may be disclosed. You also have a right to have incorrect data corrected.

We will treat all your personal information as private and confidential (even when you are no longer a customer). We will not give your details to anyone (even other companies in our group) unless: we have to give the information by law; there is a duty to the public to disclose it; you request us to disclose it, or we have your permission to do so; or our interests require us to give the information (for example, to prevent fraud). We will not use this as a reason for giving information for marketing purposes. I consent to you holding and processing my personal data for the purposes explained above.

Monmouthshire Building Society may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated on 13th July 2017.

Monmouthshire Building Society can be contacted by telephone (01633 844444) or email at Our data protection officer can be contacted by email at


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How we use cookies

To assist your navigation of this website, we use cookies to secure some of the online services on this site as well as to track visitors to help monitor and improve our internet service. We do not obtain personal data from your computer or gather personal information about you unless you personally give information to our server.

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Please see the table below for a full explanation on the cookies we use and why.

Google Analytics


Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. We use the information to compile reports and to help us improve the site.

_utma - expires 24 months - Persistent cookie used to track of the number of times a visitor has been to the site.
_utmb - expires 30 minutes - Session cookie used to track the exact moment in time when a visitor enters the site.
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Google Privacy

eVisit Analyst


We collect information about how visitors use our site. The cookies collect information, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

evap29491 - expires 12 months - Persistent cookie used to track repeat visitors.
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My Accounts


To identify that we are dealing with the same user from one request to another. This Session cookie is required for My Accounts to work.

The cookie is stored in the memory and destroyed when the browser is closed.


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