Clare Brown Takes on Regional Team Manager Role

17 March 2015

Regional Manager

The Society is pleased to announce the appointment of Clare Brown as Regional Team Manager, overseeing the extensive growing network of Monmouthshire Building Society agencies.

Clare’s role involves the management of Society’s agencies which cover much of South Wales and the South West, from Portishead to Bridgend and Hereford to Brecon. Clare’s role will also see her co-ordinating new agency openings in line with the Society’s vision to increase the availability of its competitive financial products and services to new communities.

Clare has worked for the Society for over twenty years, commencing her employment as a temporary typist covering maternity leave for six months in May 1991. A twist of fate in the form of a typewriter malfunction led to Clare working from a different location at the Society’s Newport City Centre Banking Hall, where she answered the phone in the presence of the Company Secretary. Clare’s professionalism and customer-focused approach resulted in her being given a permanent role as Banking Hall Receptionist.

Clare remained front of house, working mostly part time while raising her family, gaining the Banking Hall Supervisor role in April 2011. In May 2013, Clare took on the challenging role of Banking Hall Manager, leading the successful Banking Hall team in the Society’s flagship Newport City Centre Branch, before gaining the role of Regional Team Manager.

Clare commented: “Gaining this new position is testament to the fact that the Society values staff achievement and commitment, and invests in their staff for the long term. I am Monmouthshire through and through and was once told that if I was a stick of rock I would have Monmouthshire written right through!”

She continued: “I am enormously proud to be a member of Monmouthshire Building Society staff, and part of an organisation that puts its members at the heart of every decision made. I am excited to take up this new and very different role and look forward to promoting our values, products and services via our extensive agency network.”

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