Lost Passbook

If you discover that your account passbook or transaction card is missing you must immediately notify us by telephone (01633 844340), email (using our secure contact form) or in person and confirm in writing (if you notify us by telephone or email, we will send you a Lost Passbook Form by post for you to fill in, sign and return).

For your security we will freeze the account to prevent any transactions taking place, including transactions by you, following receipt of your notice. We will normally issue a new passbook. There will be a charge for the replacement passbook, details of which can be found in our Savings Services Tariff leaflet. If your original passbook or certificate is subsequently found, please tell us immediately.


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