The increased cost of living is affecting everyone. You’re not alone and we’re here to support you.
As a member focused mutual, we’ll do all we can if you’re worried about paying bills or you’ve fallen behind with payments. Our specially trained colleagues will listen to you to understand your situation without judgement.
We’ll talk through your finances, including money coming in, money going out and talk about any financial worries you have now or for the future. Speaking to us is confidential and won’t affect your credit score.
We’re here to help so please don’t struggle alone.
To speak to us please call 01633 844371
We have signed up to the Government Mortgage Charter.
This is only available to accounts that are currently up to date.
These are the commitments we are offering our members as part of this charter:
Even if you’re not in debt, it’s a good idea to make sure you’re budgeting well.
Our Budget Buddy will help you to keep track of your money so you better understand your finances. Pop into one of our branches if you need any help to get started with your budgeting.
Alternatively, www.moneyhelper.org.uk is a great website that provides helpful hints and tips, including a free budget planner and advice on how to save money on everyday household bills.
If someone is controlling your money, you may be experiencing financial or economic abuse.
Financial abuse can take many different forms within different relationships, including partners, family members or carers.
It might involve:
If anything like this is happening or has happened to you, you may be a victim of financial or economic abuse or fraud.
Find out more from Finance UK.
We can help you
If this is an issue that affects you, please call us or pop into a branch if it’s safe for you to do so.
Our colleagues have had training that covers a wide range of circumstances and will understand the difficulties you may be facing. Once we understand you situation, we can offer to help you stay safe and regain control of your finances.
We won’t do anything that puts you at risk of harm and we’ll never ask you to contact your abuser.
You are the best judge of whether making any changes might put you at risk of harm or place you in danger.
Free Independent Help and Advice
There are lots of safe and reliable organisations that provide free and independent help and advice.
If you don’t understand anything about your account with us or if you need extra help in any way, please let us know.
For example, you may want:
Our colleagues are specially trained and will support you without judgement.