About Us

We were founded as a mutual building society over 150 years ago, and we believe that the mutual model is as effective as it has ever been.

When you contact us, be it over the phone or face-to-face in one of our branches or agencies, it’s important to us to make sure you know we are a mutual building society, not a bank.

Unlike banks, we are owned by our members. We don't have shareholders to satisfy, so we are free to re-invest profit back into the Society to benefit current and future members. 

That's what being mutual is all about.

If you have a savings account or mortgage with us, you are a member of Monmouthshire Building Society.

Whether you’ve just joined us or have been a member for many years, as a member you play a vital role in the Society and its future.

Every decision of ours is made with the interests of our members in mind. With your help, we develop our products and services to meet your needs. 

Each Year, we invite members to our Annual General Meeting (AGM), where you’re given the opportunity to pose questions to the Board and vote on various resolutions. 

We also welcome our members to join our Member Matters Community, where you can help us improve by taking part in surveys and research projects.

We’ve been listening to our member’s feedback on how important it is to have easy access to your MonBS accounts on a platform that enables access wherever you are, and at a time that is convenient for you. 

If you have any questions about using our MonBS app, please refer to our Monmouthshire Building Society App Terms and Conditions on this hyperlink, or our FAQs above.