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About Us
Established in Newport in 1869 to help local people build homes, we now help people across Wales and England buy properties and save for their future.
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We’d love your voice in our Customer Connect Community

Your opinions genuinely shape the way we design our products, services and communications. When you tell us what works (and what doesn’t), it helps us make things better for you and for every customer who relies on us.
That’s why we’re inviting you to join our Customer Connect Community - a group of customers who share quick feedback to help guide what we do next.

What taking part involves
We’ve partnered with a trusted research agency, Fineline, who will run the surveys on our behalf.
They’ll contact you directly, and you’re free to opt out at any time.

  • You’ll receive occasional online surveys on a range of topics
  • Each survey is optional - take part only when it suits you
  • All you need is a valid email address and a few minutes to share your thoughts

Every response helps us understand what matters most to you, and we appreciate your time.It only takes a moment to sign up. Just complete the short form at the bottom of this page and you’ll be part of the Customer Connect Community.

How we will use your data
By submitting the form below you are confirming that you consent to us sending you e-mails relating to our Customer Connect Community.
You can opt out of the Customer Connect Community at any time by clicking the unsubscribe link in the Customer Connect Community emails we send you.

We will use your personal data submitted in this form for the sole purpose of contacting you regarding market research. Our Privacy Policy can be seen here.

If you have any questions or concerns, please email customerpanelresearch@monbs.com