When we do this, we create a document to help our customers understand why.
It explains:
- Why we've decided to close the branch or agency
- How our customers have used the branch or agency
- How our customers who use it can manage their MonBS accounts in the future
Branches or Agencies Closing:
Griffithstown Agency Impact Assessment Permanent Closure March 2026
As a mutual organisation, we always think carefully about how we invest our customers' money. We've decided to close this agency after careful review of how many customers use it. We are still fully committed to having services on the high street and there is a branch under 3 miles away.
Your money is safe with MonBS and you can continue to access your accounts and our services at alternative outlets or by using our app.
An agency is the way the Society provides services in areas that don't have a branch, where we partner with businesses, such as estate agents, Financial Advisors and accountants, who act on behalf of the Society to offer products and services face-to-face.
Yes. The Society is in very good financial health. The decision to close Griffithstown followed a careful review of how many customers use it and the proximity to other branches.
Cwmbran - 2.9 miles
Newport, Caerleon Road - 8.2 miles
Newport City - 8.5 miles
No, the decision has no impact on any accounts you hold with the Society as you can continue to operate these via any of our branches and agencies and digital services.
If you have any concerns, please contact your local branch or our Customer Service Team on 01633 844340.