Monmouthshire Building Society is named as one of the biggest customer satisfaction risers in Smart Money Risers index

Each month, Smart Money People tracks which financial services providers are improving fastest, using real customer reviews to measure changes in satisfaction. The index compares month-on-month and quarter-by-quarter movements in customer ratings across the consumer personal finance sector, highlighting the providers making the biggest gains - and exploring what’s driving their improvement.

Monmouthshire Building Society climbed to a rating of 4.58 out of 5, supported by improving customer satisfaction across its savings accounts.

Customer feedback shows growing appreciation for products that meet different savings needs, alongside clear guidance that helps customers understand their options and select suitable accounts. Its savings rating recorded a particularly strong improvement during the month, rising against both June and its recent three-month performance.

One Monmouthshire Building Society customer said: “Visited the branch and changed product for a better interest rate that fitted my needs more closely.”

Peer Jelendorf, CEO of Smart Money People, said: “July's Risers show that customers keep rewarding financial brands that make everyday money management simpler, whether that's clearer savings choices, a more convenient digital banking experience, or flexible finance that's easy to trust. That's exactly why we built this index – to shine a light on the companies genuinely improving their customer experience and to show the industry where the smart money's at.”

View our savings accounts here: Personal Savings Accounts | Instant & Limited Access Savers