Dawn joined the Society in September 2017 initially as Director of Distribution before she moved into the role of Chief Operating Officer. She was appointed to the Board in February 2018. Dawn is responsible for the Operations and Distribution within the Society.
Before joining the Society, she has enjoyed successes in various senior leadership roles across the banking, insurance and building society sectors with her most recent role as Head of Operational Strategic Design & Delivery at Sainsbury’s Bank. Dawn also spent
11 years with the Principality Building Society in various roles including the Head of Direct Channels with roles prior to that in Legal & General.
Dawn contributes to the Society, with over 30 years’ experience within financial services and is skilled in the formulation of strategy and delivering change. She has a wide breadth of knowledge across all key functional areas of Distribution, Product Development, Operations, Brand & Communications, IT, and Compliance Quality Assurance with successes delivering results through high performing teams and creating customer-centric cultures.
Dawn is passionate about delivering solutions that align to the Society’s values to help colleagues, members and communities to thrive today and tomorrow. She is particularly proud of the support colleagues show for local communities and charity initiatives, giving
up their time to lend a hand and make a positive impact on the environment, the lives of members and local areas.