Dawn joined the Society in September 2017 initially as Director of Distribution before she moved into the role of Chief Operating Officer. She was appointed to the Board in February 2018. Dawn is responsible for the Operations within the Society and for Distribution. In her spare time Dawn enjoys reading, skiing and European travel.
She was most recently Head of Operational Strategic Design & Delivery at Sainsbury’s Bank and before that she held the role of Head of Mortgage Operations. She was contracted for 16 months with the Welsh Government on Executive Projects to create a culture of continuous improvement, drive change and deliver business efficiencies. Dawn spent 11 years with the Principality Building Society in various roles including the Head of Direct Channels and Head of Sales Operations. She has worked in Legal & Generals mortgage division and Bank of Wales Plc.
Skills and experience
Dawn has 28 years experience within financial services, a wide breadth of knowledge across all distribution channels with success delivering a direct to consumer sales and service proposition via telephone and on-line, preceded with delivery of a business to business model to the Intermediary market and most recently, building an outsourced sales and service business.